Why is service important?

At Rubbermaid, we first and foremost ensure our products are designed and tested to the highest standards that people have come to expect. Our service plan is no exception and has been designed to meet the demands of your clinical environment.

How do I request service?

Please log on to www.rubbermaidmedical.com and follow the step by step instructions. You will receive a confirmation e-mail back after a successful submission.

How long will it take for someone to contact me regarding my service issue?

You will be contacted with in 2 hours of submission to address your issue. Call backs will occur between 8:00AM-5:00PM EST Monday through Friday.

How long does it take to receive service?

If your cart requires on-site service, a Rubbermaid certified field engineer will be scheduled to arrive by close of business the next business day.

What if my cart doesn't require on-site service?

If your cart is under warranty, we will schedule to have the required part arrive by close of business the next business day.

What happens if my cart is out of warranty?

Rubbermaid Medical Solutions offers an optional Extended Warranty Program that provides a parts only option as well as a parts and service option. Please contact our customer service department for associated costs and details on our extended warranty.