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Best-In-Class Service

means best in customer satisfaction

The name Rubbermaid is synonymous with quality, and our products are engineered and tested to perform in a 24/7 clinical environment. However, should you require support, we have developed a comprehensive service program focused on rapid resolution to keep your fleet operational and your clinicians supported. It’s just another way Rubbermaid Medical Solutions is Increasing the Capacity to Care TM.

Support Services

Our centralized Parts Depot is a key piece of our support strategy. This Depot ensures that you receive quality parts.

Support Services

Service Plans

Our centralized Parts Depot is a key piece of our support strategy. This Depot ensures that you receive quality parts.

Service Plans

Life Cycle Support

Rubbermaid has the broadest offering of services to protect your investment.
• Planning Services
• Implementation Services
• Support Services
• Preventative Maintenance

Life Cycle Support

Warranty Information

Find standard warranty information for all of our products.
• 2 hour response time
• Next Business Day Resolution
• Help Desk Support

Warranty Information

Support Services

Help Desk

After a service request is entered on our website, our help desk responds within 2 hours. Our highly-trained experts get details concerning the issue and attempt to reach a resolution as quickly as possible. The professional staff will provide clear guidance and explain the process we will follow to reach a resolution for you. The help desk provides hardware and software support, dispatches parts and, if needed, orders field engineers to be on-site the next day.

Download Resolution Process

Parts Depot

Our centralized Parts Depot is a key piece of our support strategy. This Depot ensures that you receive quality parts fast. We understand that your investment in Rubbermaid is long-term, which is why we have a policy that requires spare parts to be available for all products no less than 5 years past the end of production.

Download Resolution Process

Field Engineers

In order to effectively meet our next business day resolution commitment, we utilize an established network of local, certified Field Engineers. Our process involves quickly identifying an available Engineer, and supporting the specific project need through a combination of video training, detailed project instructions and live phone support by our Help Desk team. This scalable, flexible approach allows us to have unsurpassed service levels in the medical industry.

Download Resolution Process

CRM System

Our web-based database contains all relevant information about every asset in the field and all service that has been performed on the product. Our investment in this CRM system allows us to provide client-specific performance reports, and ensures that we close every service event to completion.

Support Services

Quality Assurance

100% of returned parts are tested to both determine the root cause and drive product improvement. We also request survey feedback on every one of our on-site service calls, and we publish the results. Contact your Account Executive to receive and review this feedback data.

Support Services